With extensive leadership experience across multiple sites in the highly regulated creditor industry, Gary has built a strong reputation for business acumen and strategic planning. Recognized for driving operational excellence, Gary has consistently exceeded performance targets, delivered efficiencies, and fostered best-in-class customer service, all while maintaining the highest standards of regulatory compliance and risk management.
A proponent of an analytics-driven approach, Gary leverages data to optimize processes, streamline operations, and create economies of scale that enhance market share and profitability. His focus on performance optimization and regulatory adherence has allowed him to successfully navigate the complexities of the creditor industry, ensuring both short-term objectives and long-term organizational growth.
Gary’s expertise spans Six Sigma, ISO 9001-2015, PCI Compliance, and Workforce Management, equipping him to lead in a fast-paced, compliance-heavy environment. He excels at managing risk, improving operational processes, and ensuring that all teams are aligned with the company’s strategic goals. Under his leadership, Gary has fostered a culture of continuous improvement, employee engagement, and client-centric service.
In his role as Chief Operating Officer, Gary is dedicated to driving high performance and operational integrity, ensuring the firm’s growth and resilience within the competitive and regulated landscape of the creditor industry.
EDUCATION